Terms & Conditions of Sale Custom & Customized Jewelry Terms Updated 5-10-2016
There is NO Monetary Obligation to the customer until a Final Rendering and Estimate is Approved.
Once the Final Rendering and Estimate is approved, the customer is responsible for a $500 Production Deposit. Once the Production Deposit is paid, the Wax Model Process will proceed in a timely manner outlined in the estimate.
Once the Wax Model and Final Estimate is approved, the customer is responsible for Payment in Full of the Final Balance including Sales Tax.
Once the Final Balance is paid, the Casting, Finishing, Setting and Polishing Process will proceed in a timely manner outlined in the estimate.
There are No Refunds or Exchanges. Consignment may be an option if the item is in "like new" condition.
All Prices are Firm and will not be Negotiated after the deposit is paid.
Items will not be shipped or leave the studio until the Final Balance is received in full. No IOU's.
If Shipping, All finished jewelry is Shipped USPS Express Insured.
We are not responsible for catastrophic damage, loss or theft of a Custom/Customized Item while under the customer's care. Please purchase Insurance.
All Credit/Debit Card transactions are processed with PAYPAL.COM
Out of State Payments may only be made using PAYPAL.com
Local checks and cash are accepted.
Average Project Flow & Time Frame Allow 6 weeks for most Start-to-Finish Custom jewelry projects.
Concept, Sketches & Design Process - 1 to 10 Days
Wax Model and/or 3D CAD Process - 3 to 10 Days
Casting Process - 5 to 10 Days
Gemstone Setting Process - 3 to 10 Days
Assembly, Fabrication & Finishing - 3 to 10 Days
Shipping - 1-3 Business Days
J. West Jewelry Designs - Guarantee
We guarantee that the project will Not Exceed the Final Estimate once the Deposit is paid, unless changes to the project are requested by the customer.
We guarantee the Quality & Craftsmanship of all Custom/Customized Jewelry against defects, or it will be Repaired or Replaced at no additional cost to the customer.
We will provide Lifetime Maintenance for any Custom/Customized Item at no charge to the customer (excluding shipping).
We will provide Free Ring Sizing Labor for Life on any Custom/Customized Jewelry Item. The customer is responsible for the cost of the material - If any.
Our diamonds & other gemstones less than 2.0 mm in diameter, or (0.05 ct in weight) will be replaced at no additional cost to the customer in the event one is broken or lost.
J. West Jewelry Designs Independent Custom Jewelry Designer Since 1999 . 8465 KEYSTONE CROSSING, SUITE 220, INDIANAPOLIS, IN 46240 By Appointment Only.